SUPPORT

Frequently Asked Questions

Find answers to common questions about our financial services.

General Questions

Cavari Group Ltd is a financial services company based in Kenya that provides loan services to individuals and businesses. We are committed to helping our clients achieve financial stability and growth.

Our main office is located at Lotus house, Haile Selassie Avenue, Nairobi. You can visit us for in-person consultations during our business hours: Monday to Friday, 8:00 AM to 5:00 PM, and Saturday, 9:00 AM to 1:00 PM.

You can contact our customer service team through multiple channels:

  • Phone: +254 745 126 037
  • Email: cavarigroup@gmail.com
  • Visit our office in Nairobi
  • Contact form on our website

Our team is available Monday to Friday, 8:00 AM to 5:00 PM, and Saturday, 9:00 AM to 1:00 PM.

Loan Questions

We offer several types of loans to meet different needs:

  • Personal Loans: For individual financial needs, such as medical expenses, education, or home improvements.
  • Business Loans: To help businesses expand, purchase inventory, or manage cash flow.
  • Emergency Loans: Quick access to funds for unexpected financial emergencies.
  • Weekly Loans: Short-term options with weekly repayment schedules.
  • Monthly Loans: Longer-term options with monthly repayment schedules.

Our interest rates vary depending on the type of loan, loan amount, repayment period, and your credit history. Generally, our rates range from 12% to 18% per annum for standard loans. Members may qualify for lower interest rates. For the most accurate information, please contact our loan officers for a personalized quote.

Our loan approval process is designed to be quick and efficient:

  • Emergency loans can be approved within 24 hours.
  • Personal and business loans typically take 2-3 business days for approval.
  • Larger loan amounts may require additional verification and can take up to 5 business days.

The approval timeline begins once we have received all required documentation.

Required documents typically include:

  • Valid national ID or passport
  • KRA PIN certificate
  • Proof of income (pay slips, bank statements for the last 3 months)
  • Proof of residence (utility bills, lease agreement)
  • For business loans: business registration documents, financial statements, business plan

Additional documents may be required based on the loan type and amount.

Membership Questions

Membership offers several exclusive benefits:

  • Lower interest rates on loans
  • Higher loan limits with consistent transactions
  • Priority processing of applications
  • Financial advisory services
  • Networking opportunities with other members

To become a member, you need to:

  1. Complete a membership application form
  2. Provide necessary documentation (National ID/Passport, KRA PIN copy, two passport photos)
  3. Pay the registration fee of Ksh 500

You can apply at our Nairobi office or online through our website.

Still Have Questions?

Our customer service team is ready to assist you with any additional questions you might have.